Privacy Policy
This Privacy Policy explains how 3D PROTOFARM ("we", "our", "us") collects, uses, stores, and protects your personal information when you visit our website, purchase products, or use our services.
1. Company Details
Business Name: 3D PROTOFARM
Address: MAVDI PLAZA, FIRST FLOOR, SHOP NO - 112, PAL ROAD, VAGADCHOKDI, Rajkot, Gujarat, 360004
Email: support@3dprotofarm.in
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you place an order, create an account, or contact us:
- Name
- Email address
- Phone number
- Billing and shipping address
- Uploaded CAD files, reference images, or design data
- Order history and communication records
2.2 Technical Information
We may automatically collect certain technical data when you use our website, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Cookies and similar tracking technologies
2.3 Payment Information
All online payments are processed securely through Razorpay. We do not store or have direct access to your complete card numbers, UPI IDs, or net banking credentials.
3. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill orders for products and services
- To communicate order updates, shipping details, and support responses
- To manage warranties, replacements, and service records
- To improve our website, products, and services
- To detect and prevent fraud or misuse of our services
- To comply with legal or regulatory obligations
4. Sharing of Information
We may share your information with third parties only as necessary to provide our services:
- Courier partners (e.g., Shree Maruti Hub, Shree Tirupati Courier) for shipping orders
- Payment gateway (Razorpay) for processing payments
- Hosting and IT service providers for running and maintaining our website
- Professional advisors or government authorities if required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable cart and checkout functionality
- Maintain login sessions
- Measure website traffic and performance
- Enhance user experience and personalization
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.
6. Data Security
We take reasonable technical and organizational measures to protect your information, including:
- SSL encryption for data transmission
- Secure server infrastructure
- Restricted internal access to personal data
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your data for as long as necessary to:
- Fulfill orders and provide services
- Comply with tax, accounting, and legal requirements
- Resolve disputes and enforce our agreements
8. Your Rights
You may contact us to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data, subject to legal limits
- Withdraw consent for marketing communications
To exercise these rights, please email us at support@3dprotofarm.in.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of such third-party sites.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
3D PROTOFARM
MAVDI PLAZA, FIRST FLOOR, SHOP NO - 112, PAL ROAD, VAGADCHOKDI,
Rajkot, Gujarat, 360004
Email: support@3dprotofarm.in
