Warranty Policy
This Warranty Policy explains the warranty coverage applicable to products sold by 3D PROTOFARM.
1. Machines (3D Printers, Scanners, Laser Engravers)
- Machines are covered by the manufacturer’s warranty only.
- Warranty terms (duration, coverage, exclusions) are as per the respective brand:
- Creality
- Anycubic
- Bambu Lab
- Elegoo
- Phrozen
- Prusa
- Snapmaker
- Others as specified by manufacturer
- 3D PROTOFARM acts as a reseller and support facilitator and is not responsible for decisions taken by the manufacturer’s authorized service center.
2. Eligibility for Warranty Claims
Warranty claims are generally valid only if:
- Product is within the manufacturer’s warranty period
- No physical damage, burns, or signs of misuse are present
- Product has been used as per guidelines in the user manual
3. Spare Parts
- Spare parts are covered by DOA (Dead on Arrival) replacement only.
- Once installed or used, no further warranty applies to spare parts.
4. Materials (Filaments & Resins)
- Filaments and resins do not carry performance warranty due to varied printer settings and environments.
- However, sealed and unused items may be replaced if found defective upon opening, subject to inspection.
5. Installation Service (Paid)
- On-site installation is available as a paid service and is not included in product price.
- Service and travel charges must be paid as per agreed terms.
- Incorrect operation after installation, user errors, or third-party modifications are not covered under warranty.
6. Warranty Claim Process
- Contact us with invoice, product details, serial number, and issue description.
- We may redirect you to the brand’s authorized service center as per warranty policy.
- All final decisions regarding warranty approval are made by the manufacturer.
