Returns & Replacements , Refunds , Cancellations Policy

This combined policy explains our rules for cancellations, refunds, returns and replacements for products and services purchased from 3D PROTOFARM. It applies to machines, accessories, materials, spare parts and custom 3D printing services.

1. Scope

This policy covers:

• Custom 3D printing and prototyping services
• Machines (3D printers, scanners, laser engravers)
• Materials (filaments, resins)
• Spare parts & accessories
• Orders placed online or offline with 3D PROTOFARM

2. Key Principles

• Custom printed items and service outputs are custom-made and generally non-refundable.
• Machines and accessories that are opened, powered on, installed, or used are not eligible for refund.
• Sealed & unopened products may be considered for return within the specified window and subject to inspection.
• Replacement for DOA (Dead on Arrival) spare parts is provided; no replacement after installation or use.

3. Custom 3D Printing & Services (No Refunds)

All custom manufacturing services (including 3D printing, CAD modelling, scanning, reverse engineering, prototypes and similar services) are produced specifically for the customer and are non-refundable.

Cancellations are allowed only if the production has not yet started. Once the print or manufacture process begins, the order cannot be cancelled or refunded.

4. Cancellation Rules

• Cancellations for any order may be accepted only if requested before production or dispatch.
• For machine/accessory orders: cancellation is possible only if the order has not been dispatched.
• Requests for cancellation must be sent to support@3dprotofarm.in with order details.

5. Machines, Accessories & Hardware

No refunds will be issued for machines or accessories that have been opened, powered on, installed, or used.

Replacement Policy for Machines:

• Machines are not returnable once opened or used.
• Replacement is available only in case of major damage on arrival (e.g., broken frame, severely damaged components).
• Claims for major damage must be supported by a complete, continuous unboxing video recorded at the time of first opening. The video should clearly show the package condition and internal contents before any items are removed or tested.
• Damage reported without an unboxing video will be assessed case-by-case, and may be rejected if sufficient proof is not provided.
• Any damage occurring after installation, during customer transport, or due to misuse is not covered.

6. Spare Parts & Accessories

• Spare parts are eligible for replacement only if they are Dead on Arrival (DOA).
• To claim DOA replacement, report the issue within 48 hours of delivery with photo/video evidence and order details.
• Once a part has been installed or used, no warranty, refund or replacement applies.
• Burnt, short-circuited, physically damaged, or modified parts are not eligible.

7. Materials (Filament & Resin) — Sealed Only

• Filaments and resins may be returned or replaced only if the packaging is fully sealed and unused.
• Once the seal or packaging is opened, these items are non-returnable and non-refundable.
• Claims regarding material defects on sealed items must include photos on receipt and evidence on opening; any replacement is at our discretion after inspection.

8. Return Window & Conditions

• Eligible sealed returns must be requested within 7 days of delivery.
• Returned items must be unused, in original packaging, and include all accessories/documentation.
• Returns are subject to inspection; 3D PROTOFARM reserves the right to refuse returns that do not meet policy conditions.
• Shipping charges for returns may be borne by the customer unless the return is due to an error on our part or DOA condition.

9. Replacement & Exchange Process

1. Contact our support team at support@3dprotofarm.in purchase date, and issue details.
2. Provide evidence: clear photos, unboxing video (for major machine damage), and any requested logs.
3. We will review the evidence and respond with approval, rejection, or further instructions (inspection, return address, RMA).
4. If approved, we will arrange replacement dispatch per warranty/stock availability and our standard shipping procedures.

10. Refunds (Where Applicable)

Refunds are rare and provided only in limited cases, such as order cancellation prior to production, or order cancellation for stocked items before dispatch. Refunds, when approved, will be processed back to the original payment method and typically complete within 3–7 working days, depending on the payment processor and bank.

11. Proof & Evidence Requirements

For all hardware damage claims, especially major structural damage, the following are required:

• Continuous unboxing video showing package and contents at time of opening
• Photos of the external packaging and internal damaged parts
• Order invoice and delivery proof

12. Exceptions & Discretion

3D PROTOFARM reserves the right to evaluate every case and make decisions at our sole discretion. We may offer repair, replacement, store credit, or partial refund where appropriate, based on evidence and policy compliance.

13. How to Contact Us

Please contact our support team for any return, replacement or refund requests:

Email: support@3dprotofarm.in

14. Changes to This Policy

We may update this combined policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.