Frequently Asked Questions

Shipping charges: ₹150/kg (All India), ₹100/kg (Gujarat). Exact shipping depends on weight and destination.

Delivery time: Gujarat 1–2 days; Rest of India 3–7 days (estimates). Dispatch generally within 24 hours after production or packing.

Place orders via the website. After payment confirmation, we queue the order for production or packing, and you get an order confirmation email. For custom prints, we begin production after confirming the file and payment.

We process payments via Razorpay. This includes cards, UPI and netbanking as supported by Razorpay.

Yes — every paid order receives an invoice. Provide GST details at checkout if you require a GST invoice.

We sell original products from brands we list (Creality, Anycubic, Bambu Lab, Elegoo, Phrozen, Prusa, Snapmaker, Polymaker / Esun / SUNLU). We do not sell counterfeit products.

Warranty for machines is provided by the manufacturer — please refer to the brand warranty terms.

Warranty: Manufacturer warranty only. 3D PROTOFARM is a reseller and support facilitator.

Installation: Paid on-site installation is available. Charges apply and will be communicated before scheduling. Issues after installation due to misuse are not covered by warranty.

Custom prints: Non-refundable.

Machines & accessories: No refunds if opened, powered on, installed or used. Sealed unused items may be returned within 7 days for inspection.

Spare parts: Replacement only if DOA (Dead on Arrival) — report within 48 hours with evidence.

Materials: Filament & resin returns accepted only if completely sealed and unused. Opened packs are non-returnable.

Use the "Upload CAD File" button on the service page to open the contact form and attach your files. Accepted formats: .STL, .OBJ, .STEP, .STP, .IGES, .IGS, .ZIP. Provide clear notes for scale and material preference.

Lead time depends on file complexity and queue. Typical turnaround: 2–7 business days for small jobs; contact us for quotes on larger runs or batch production.

Resin: Use gloves, work in ventilated area, avoid skin contact, cure parts properly and dispose of waste responsibly.

Laser Engraver: Use appropriate eye protection, ensure ventilation, and do not engrave banned materials.

Contact us: 3dprotofarm1@gmail.com or call +91 99797 32631. Business hours: 9:00 AM – 7:00 PM.